Faq

GENERAL

Q1 : Why choose BetGcash?

BetGcash is the leading online betting site in the Philippines. BetGcash is committed to bringing world-class gaming products to its players and ensuring guaranteed player satisfaction. At BetGcash, the player will receive the following:

Unlimited Spin & Win free bonus and Reward Points
Unlimited cashback and rewards
Fast deposit and withdrawal
24/7 top-notch customer support

Q2 : What type of games does BetGcash offer?

BetGcash proudly offers a first-rate selection of games. You will find in our casino the following:

Bingo games
Progressive slot games
Fish games
Cock fight betting
Live casino games
3D games
E-games
Sports betting
Lottery

Our games are available also on the BetGcash mobile App.

Q3 : Can I play BetGcash games for free?

Yes. We offer free Spin & Win tickets where you can draw free credits to play the games and withdraw your winning amount.

Q4 : Is BetGcash licensed to offer online casino?

Yes. BetGcash is fully licensed and regulated by Gaming Curacao and Pagcor. Under the terms of the license, our games are subjected to stringent tests ensuring their safety and fairness.

Q5 : What happens when I lose my internet connection while playing a game?

All game rounds are logged separately in our system and the bets which have been placed successfully are still valid.

Q6 : An error or technical issue occurred while playing a game. What can I do?

If you notice an error or technical issue on your gameplay, contact our Customer Support and provide the following information:

Game/Game ID
Exact/Approximate time when the game was played
Stake amount and account balance before and after the game
Error message received or explanation of the issue (if possible, provide us with a screenshot)

Please bear in mind that the above-mentioned information is essential and will allow us to check and solve your query quickly.

Q7 : When trying to open a game, a black screen shows and the game does not load. What to do?

Clear browser cache, cookies, and restart your Internet browser. If the game fails to load, try using a different browser. Make sure you have the latest version of Java, that the Internet browser is updated, and the flash player is enabled.

Q8 : Can I play multiple games at the same time?

No. You can only play one game at a time.

Q9 : How to search for the games?

To search for the games:

Login to your account
Click the desired game cathegory located at the homepage
Choose the game provider you want to play with
There, you will see the filter bar where you can filter the games from Featured, Jockpots and up to the Latest games. To the right side you will find the Search bar where you can search the game you want.

Q10 : How do I learn the mechanics of any game

Help guides are available inside the games. Look for the word “Help” or the “?” symbol to learn more about the game and its rules.

Q11 : What is the live casino chat window for?

The chat window is used to communicate with the live dealers. The live dealers are happy to chat and answer any questions related to the game being played.

Q12 : Where can I find the bet limits for live casino games?

As soon as you enter the live casino lobby, both minimum and maximum bet limits will be displayed under every table’s name. Some live games like SA, MG, and SEXY live has multiple bet option available. Just go to the “Change” option from the main lobby.

Q13 : The video stream keeps freezing. What to do?

The live casino product is optimized to run on a broadband Internet connection; we do not recommend playing using a slower connection.

Q14 : What happens if the live dealer makes a mistake?

In the unlikely event of a dealer error, gambling system or game procedure error, the game round will be temporarily paused while the dealer notifies the pit boss.

Q15 : Can the dealers or the pit boss help me with questions regarding my account?

Neither the dealers nor the pit boss has any access to your account, payment details or personal information. Please contact our Customer Support with any queries regarding your account.

Q16 : Where can I find information about the affiliate program?

All information related to our affiliate program can be found on the BetGcash Affiliate Program page.

JOIN BetGcash

Q1 : How do I create an account with BetGcash?

Follow these simple steps to create an account:

Click JOIN NOW at the top right
Fill out the form.
Click the “JOIN NOW" button
Wait for the OTP code to be sent in your phone number and verify your account

Q2 : What information do I need to provide?

In order to open an account, you will need to provide the following information:

Username
Email address
Password
Real Name
Mobile/Telephone number
Date of birth
Currency

Q3 : Are there any age restrictions when opening an account?

Yes. Minors under the age of 18 cannot open an account.

Q4 : From which countries am I allowed to register an account?

An account may only be registered from Philippines.

Q5 : I believe I’ve created an account before, what should I do?

Please contact Customer Support if you’ve forgotten your Username or Password. Otherwise, follow these steps:

Click “Forgot Password?”. This option can also be found below the login bar on top of the page.
Enter the username, email address the you used when you created your account and enter Security code then click the “Submit” button.
We’ll send you an email with a link to reset your password.

Didn’t receive the email? Check your junk mail. Alternatively, you can also contact our Customer Support who will happily help you recover your account details.

Q6 : I’m experiencing problems creating an account.

Our system will tell what’s missing or what’s wrong when trying to register. Kindly verify the following areas:

Did you fill in all mandatory fields correctly?
Did you enter a valid email address?
Do you already have an existing account?
Is your chosen username already taken?
BetGcash can only accept player from Philippines.

If you have verified the above and are still unable to register, please contact our Customer Support so we can help you.

Q7 : I can’t register because my data has been already entered. What should I do?

If you cannot finish your registration because your data is already in the system, this means that you have already registered an account with us. Contact our Customer Support for help.

Q8 : Can I have more than one account with BetGcash?

No. One person can only have one account.

Q9 : Can I open an account on someone else´s behalf?

No, BetGcash account is strictly personal and you should always make sure to keep your login details secure.

Q10 : Are my details safe with BetGcash?

Yes. We use 128-bit SSL (Secure Sockets Layer) encryption between your browser and our server to protect your personal information.

ACCOUNT

Q1 : I have forgotten my username, What do I do?

Please contact our Customer Support and provide your e-mail, mobile number and date of birth for verification. We will provide you your username.

Q2 : I have forgotten my password, what do I do?

Simply follow these instructions:

Click “Forgot Password?” above the login bar on upper left part of the page
Enter username, e-mail address and security code
Select either to receive your password by email or SMS
Click the “Submit button”
A password reset link will be sent to you

If error accured please contact our Customer Support to resolve the issue.

Q3 : How to update personal information?

Simply follow these instructions:

Login to your account
Click the "MORE" bar located at the lower right corner of the page
Click "Profile"
There you will check your Profile Information.

Note: Members cannot update their personal account, if there is any concern regarding the account information, please contact Customer Support for assistance.

Q4 : What is KYC?

KYC or Know Your Customer is a term used for the customer identification process. It involves making reasonable efforts to check and verify a customer’s identity and details by using reliable, independent source documents, data or information.

Q5 : What documents do I need to provide for KYC verification?

For verification purposes, you may require to provide one or more of the following documents:

National Identification (ID) card
Passport
Driver’s License
Any Identification that indicates the owner's real name, birthdate and picture.

Note: Documents provided must be visible and legible a clear view of expiry date.

Q6 : What if I refuse to provide any of the required documents for KYC verification?

Your BetGcash account may be suspended if you do not provide the requested documents or if the information provided is false, misleading or is in violation of our Terms and Conditions.

Q7 : How long does it take for my account to be verified?

Your account will be verified within 30 mins.

SPORTS BOOK

Q1 : What is Sports Betting?

Sports betting is the act of placing a wager on a particular sporting event.

Q2 : Can I Bet on Sports Online?

Yes. You can bet on sports online. Just click on the BetGcash Sports

Q3 : How to bet on sports?

To place a bet, first, you need to go on the "Sports" game cathegory located below the account credit bar and follow the following steps:

Select the desired game provider and event type
Click on the desired odds. The details of your selection will be displayed.
Enter the desired stake and place your bets.

BetGcash MOBILE

Q1 : How do I play games on my tablet or phone?

If you have a compatible device with an active internet connection, visit www.betgcash.com on your mobile or scan the QR code to download the BetGcash’s App

For you to play:

Make sure that you have credits to play, read Banking FAQ #2 to learn how do I deposit funds.

Login to your account
Click the game cathegory you want to play with, located at the homepage
Choose any of your desired game, and enjoy playing

Q2 : Is my device compatible with the App?

The BetGcash App works for both android and iOS devices.

Q3 : Is my device compatible with the betgcash.com mobile?

If you have android and iOS devices, you’ll be able to enjoy betgcash.com mobile.

Q4 : Can I play BetGcash Mobile for free?

Yes. With the exception of our live games and progressive jackpot games, most of BetGcash mobile’s casino games are available in Free-play or Demo mode.

BANKING

Q1 : What deposit methods do you accept?

You may deposit with the following methods:

GCash
Bank
GrabPay
PayMaya
USDT

Q2 : How do I deposit funds?

To make a deposit:

Login to your account
Click the “DEPOSIT” button which is located beside the wallet balance on top of the page
Select the payment method
Select any payment chanel
Enter the desired amount to be deposited
Click "DEPOSIT"
complete the transaction from the secure 3rd party terminal

Q3 : What are the minimum and maximum deposit amounts?

The minimum and maximum deposit amount depends on the selected deposit method:

METHOD LIMITS PER TRANSACTION

Min Max

GCash 50 PHP 50,000 PHP

Bank 500 PHP 50,000 PHP

GrabPay 100 PHP 50,000 PHP

PayMaya 100 PHP 50,000 PHP

USDT 10 USDT 20,000 USDT

Q4 : What currencies do you accept?

We only accept Philippine Peso (PHP).

Q5 : How do I make a manual Bank deposit to my account?

To make a deposit:

Contact our Customer Support for assistance whenever you have any question

Login to your account
Click the “DEPOSIT” button which is located beside the wallet balance on top of the page
In the Deposit tab of the BANK page, choose “Net banking”
Choose the available bank that you prefer
Enter the desired amount you want to deposit
Login your Bank account and transfer the money that you want to top up to the above bank account
Download the successful slip and go back to BetGcash deposit page
Fill the necessary information and attach an image of receipt/confirmation of the deposit
Click the [ DEPOSIT ] button to submit the deposit request

Q6 : How do I deposit to my account using Gcash?

To make a deposit:

Login to your account
Click the “DEPOSIT” button which is located beside the wallet balance on top of the page
In the Deposit tab of the BANK page, choose [ Gcash / Gcash QR ]
select the chanel to transfer to and enter desired deposit amount
Click [ DEPOSIT ] and complete the transaction from the secure 3rd party terminal

Q7 : How do I deposit to my account using Fast Banking?

To make a deposit:

Login to your account
Click the “DEPOSIT” button which is located beside the wallet balance on top of the page
In the Deposit tab of the BANK page, choose [ Fast Banking ]
Enter desired deposit amount and select the bank to transfer from
Click [ DEPOSIT ] and complete the transaction from the secure 3rd party terminal

Q8 : How long does it take to process my deposit?

The estimated time to process the deposit are:

METHOD Estimated Time

Gcash Instant

Bank 1 min - 15 mins

GrabPay Instant

PayMaya Instant

USDT 2 mins - 30 mins

Q9 : How to make withdrawal request?

To make a withdrawal:

Login to your account
Click the "WITHDRAW" button on the upper right corner of the page.
Click the "Add Bank" if you prefer using bank or "Add Wallet" If you prefer using Gcash.
Choose between "Bank or Gcash" in which you prefer to withdraw.
Enter the desired amount and your account password then click “WITHDRAW”.

Please note that it is mandatory to register your withdrawal bank/wallet complete account details before performing your first withdrawal. Once you registered your withdrawal bank/wallet account details, we won’t ask you again for future withdrawal.

Q10 : What are the minimum and maximum withdrawal amount?

LIMIT PER TRANSACTION

METHOD

MIN MAX

Gcash 200 PHP 50,000 PHP

Bank 5,000 PHP 50,000 PHP

Q11 : Is there any deposit and/or withdrawal charges?

BetGcash does not charge our players for deposits and withdrawals. Check your banks for other transaction charges.

Q12 : Can I cancel a withdrawal request?

If your withdrawal request is still pending for approval, you may cancel it by contacting our Customer Support.

Q13 : Is my money safe with BetGcash?

Yes. BetGcash uses certified and secure payment methods only.

PROMOTIONS

Q1 : Do you offer any first deposit bonus?

BetGcash offers a 100% first deposit bonus for new members.

Q2 : Where can I see the offered promotions and bonuses?

Check out our Promotions for the latest deposit bonus

Q3 : Where can I check my active promotions?

To check your active Promotion:

Log into your account.
Click on the "MORE" option located on the lower left corner of the page.
Click on the “Records”.
Change the transaction type to "Promotion".

Q4 : How do I cancel my active promotion?

To terminate your Promotion:

Click the "PROMO" button
Click on the last promo you applied
Click "TERMINATE" button

If error occured please contact Cutomer Support.

Q5 : Why has my Promotion Bonus Activation locked part of my funds?

Your funds will be locked to the specific product (Live Casino, Slot games, Fish Games or Other Games) related to the offer until the wagering requirements are met.

Q6 : How can I apply for bonus?

To apply for bonus, simply follow these steps:

Go to the Promotion page
Click on the respective promotion
Click on “JOIN PROMOTION”

Now you can enter the amount and activate the promotion.

Q7 : What is “wagering requirements”?

Wagering requirements refer to the minimum turnover amount in the games played to be eligible for the promotional bonus and winnings.

Q8 : What is the different wager contribution ratio of casino games?

The following are the wagering contributions for each individual game type:

All Slot Games: 1:1
All Live Casino Games: 1:1
All Table Games: 1:1
All Fish & Bar Games: 1:1

VIP Program

Q1 : What is the VIP?

VIP is our exclusive membership tier program to reward our loyal BetGcash players.

Q2 : Where do I find Reward Points?

To find Reward Points:

Login to your account
On top of the page will show your current Reward Points.
Also you can Click the “VIP” button located below the "Deposit" button on top of the page
Here will show your current Reward Points and Membership Tier

Q3 : How do I join the VIP Program?

All BetGcash players are eligible to participate in this program. Simply register an account, make a deposit, and be rewarded with 2,500 Reward Points.

Q4 : How do I earn Reward Points?

To earn Reward Points:

After the first deposit, the system will issue 2500 RP to BetGcash account
Finish daily tasks
Login or deposit on special day
Play games at BetGcash. Reward Points are determined by the type of game and its turnover

Q5 : Are there any Bonus Reward Points?

Yes. Bonus Reward Points is applicable for Elite Tier and above.

Q6 : How do I redeem Reward Points?

To redeem Reward Points:

Login to your account
Click the "DEPOSIT" option loacated at the upper right corner.
Click the “REWARD POINTS” tab, fill out the credits you want to redeem
Click the [ REDEEM ] button

PRIVACY & SECURITY

Q1 : Is my personal data secure at BetGcash?

Yes. All data sent to and from BetGcash are encrypted using SSL to ensure that all personal data, activities, and transactions remain confidential and safe.

Q2 : Are the games and results fair at BetGcash?

Yes. As a policy, all our game providers are obliged to use a certified random number generator (RNG) to ensure that generated results are fair for every game round.

Q3 : Does BetGcash use cookies?

Yes. BetGcash uses cookies to provide its players with the best gaming experience.

Q4 : What is my personal information used for?

It can be used for any of the following purposes:

BetGcash account signup
Deposit/withdrawal validation
Identity verification
Marketing and promotional activities.
To prevent fraudulent activities